specialist care and rehabilitation
For more information on how to make a referral, please call Janet on 08701 020202
For information on a career with tracscare, please call HR on 01792 763590
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Our Commitment to
Safeguarding Clients

At tracscare, we understand the need for Positive Behaviour Support and are committed to safeguarding vulnerable adults.  We show our clients absolute respect and ensure they are free from verbal or physical abuse.

Our support teams follow approaches developed by Andrew McDonnell including Studio 111, a low arousal and positive approach to managing challenging needs.  Tracscare’s Behaviour Advisors were personally trained by Andrew McDonnell and his clinical team, and this positive approach to client support underpins the company’s staff training and care philosophies.

This commitment to quality assurance provides additional external auditing of our homes and policies which complements regulatory inspection.  As a result of our commitment to quality assurance, Tracscare was the first company to achieve ISO accreditation.

Below is a summary of policies and procedures within the Tracscare group for protection against abuse:

Client Policies:  

  • Adult Protection
  • Care Policy
  • Client Feedback
  • Complaints Procedure
  • Deprivation of Liberty Safeguards
  • Human Rights Act
  • Whistle Blowing

Relevant Staff Training:  

All staff receive the following during induction:

  • POVA / Safeguarding training
  • Understanding the Clients Perspective
  • Studio III – positive behaviour support
  • Clinical pathway training days for ASD, ABI, MH or LD
  • Keyworker training
  • Plus a host of statutory and other training
 

Quality Assurance / Auditing Processes:

  • Client in-house meetings and involvement in audits
  • Annual Quality Questionnaires for staff, clients and customers and annual quality report per home
  • In-house Culture Questionnaire, which is used to gain feedback from recent staff starters used as a follow up to POVA analysis
  • Annual Anti-Institutional Audit
  • Annual clinical client assessments and outcome reports
  • ARCA–process to investigate any client injury or accident
  • POVA analysis format – our own process, focuses on in-house culture and lessons learnt following significant POVA issues

Other Relevant Processes:

  • Studio III approach – Positive Behaviour Management, includes no restraint hold at all, based on a movement intervention if immediate and significant danger. Underpinned by low arousal, non-confrontational principles
  • Behaviour advisors – working the floor mentoring staff to support clients with challenging needs
  • Clear in-house functional roles process – giving staff responsibility for aspects of the home
  • Commitment to transparent culture and zero abuse tolerance – staff suspended on any abuse allegation, POVA and CQC or CSSIW informed, good working relationship and trust with POVA / Safeguarding teams
  • Annual Client Having Your Say focus group– client led allowing clients’ feedback on the home / the service and encouraging ideas for service improvement